Fridge-freezer · your observations
Compare the compartments without taking them apart.
Describe the fridge and freezer independently, noting warnings and visible changes. American-style, side-by-side and all sealed refrigerant-circuit work are excluded.
The two compartments differ
Record each compartment’s display and visible condition. Suitable control, airflow or defrost enquiries are distinct from excluded compressor and sealed-system work.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
Where fitted access is limited
Describe the surrounding units, furniture panel or stack. Keep connected equipment in its normal position while asking about the proposed work.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.