Fridge-freezer · your observations
Compare the compartments without taking them apart.
Describe the fridge and freezer independently, noting warnings and visible changes. American-style, side-by-side and all sealed refrigerant-circuit work are excluded.
The two compartments differ
Record each compartment’s display and visible condition. Suitable control, airflow or defrost enquiries are distinct from excluded compressor and sealed-system work.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
Where entry needs arranging
Explain the property’s real access arrangements and who can authorise work. A broad locality name does not describe the fitted position or the permission to proceed.
At your New Eltham address
Give the full service postcode and describe the actual fitted access in New Eltham. SE9 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.