Enquiry preparation
Fridge-freezer: retain the occasions when it happens
For a fridge-freezer enquiry: Keep a brief record of settings and results during ordinary use. Never repeat smoke, burning, leakage near electrics or uncontrolled movement for a recording.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Describe the fridge and freezer independently, noting warnings and visible changes. American-style, side-by-side and all sealed refrigerant-circuit work are excluded.
How this supports the discussion
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.