Enquiry preparation
Fridge-freezer: make a short sequence of events
For a fridge-freezer enquiry: Describe selection, operation and outcome in that order. Add anything that still responds normally, keeping your observation separate from a suggested failed component.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Describe the fridge and freezer independently, noting warnings and visible changes. American-style, side-by-side and all sealed refrigerant-circuit work are excluded.
How this supports the discussion
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.