Fridge-freezer · your observations
Compare the compartments without taking them apart.
Describe the fridge and freezer independently, noting warnings and visible changes. American-style, side-by-side and all sealed refrigerant-circuit work are excluded.
The two compartments differ
Record each compartment’s display and visible condition. Suitable control, airflow or defrost enquiries are distinct from excluded compressor and sealed-system work.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
If ordinary use is inconsistent
A few notes of setting, stage and outcome can help. One successful use between faults is useful context, not proof that the problem is resolved.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
At your Shooters Hill address
Give the full service postcode and describe the actual fitted access in Shooters Hill. SE18 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.