Cooker hood · your observations
What changed in the airflow or lighting?
Explain whether the fan responds at each normal setting, whether the lights respond and whether the hood recirculates air or has an outside duct.
Air movement seems reduced
Describe the fan response separately from the amount of airflow. Filter arrangement, controls and the installed air route can matter; do not climb onto a worktop to remove the hood.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.