Cooker hood · your observations
What changed in the airflow or lighting?
Explain whether the fan responds at each normal setting, whether the lights respond and whether the hood recirculates air or has an outside duct.
Air movement seems reduced
Describe the fan response separately from the amount of airflow. Filter arrangement, controls and the installed air route can matter; do not climb onto a worktop to remove the hood.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
Where fitted access is limited
Describe the surrounding units, furniture panel or stack. Keep connected equipment in its normal position while asking about the proposed work.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
At your New Cross address
Give the full service postcode and describe the actual fitted access in New Cross. SE14 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.