Cooker hood · your observations
What changed in the airflow or lighting?
Explain whether the fan responds at each normal setting, whether the lights respond and whether the hood recirculates air or has an outside duct.
Air movement seems reduced
Describe the fan response separately from the amount of airflow. Filter arrangement, controls and the installed air route can matter; do not climb onto a worktop to remove the hood.
The controls do not respond
Does the panel remain dark, or is it illuminated but unresponsive? Include any recent interruption. Leave electrical housings closed and do not attempt live measurements.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
At your Lewisham address
Give the full service postcode and describe the actual fitted access in Lewisham. SE13 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.