Enquiry preparation
Cooker hood: explain the timing of a change
For a cooker hood enquiry: Mention a recent move, interruption or altered setting if relevant. Timing adds context without proving that the event caused a failed component.
We agree suitable work and arrangements for your actual appliance.

For the appliance you actually own
Explain whether the fan responds at each normal setting, whether the lights respond and whether the hood recirculates air or has an outside duct.
How this supports the discussion
The cooker hood reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.