Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The water has not gone away
A water-filled drum can prevent the machine proceeding to spin. Keep the door status and warning. The drain route, pump and level information may need assessment; do not force a locked door.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
Where fitted access is limited
Describe the surrounding units, furniture panel or stack. Keep connected equipment in its normal position while asking about the proposed work.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.