Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The water has not gone away
A water-filled drum can prevent the machine proceeding to spin. Keep the door status and warning. The drain route, pump and level information may need assessment; do not force a locked door.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
Before sharing a photograph
Show the relevant display or fitted position and check that private documents are outside the frame. Avoid unsafe demonstrations to make a clearer picture.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your Hither Green address
Give the full service postcode and describe the actual fitted access in Hither Green. SE13 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.