Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The water has not gone away
A water-filled drum can prevent the machine proceeding to spin. Keep the door status and warning. The drain route, pump and level information may need assessment; do not force a locked door.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
Where entry needs arranging
Explain the property’s real access arrangements and who can authorise work. A broad locality name does not describe the fitted position or the permission to proceed.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your Brockley address
Give the full service postcode and describe the actual fitted access in Brockley. SE4 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.