Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The water has not gone away
A water-filled drum can prevent the machine proceeding to spin. Keep the door status and warning. The drain route, pump and level information may need assessment; do not force a locked door.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
When the display and behaviour disagree
Explain both what the panel shows and what the appliance actually does. A normal-looking display does not rule out a change in operation.
If ordinary use is inconsistent
A few notes of setting, stage and outcome can help. One successful use between faults is useful context, not proof that the problem is resolved.
At your Grove Park address
Give the full service postcode and describe the actual fitted access in Grove Park. SE12 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.