Stuart Turner Wasteflo Toilet macerator · your observations
The appliance and its connections belong together.
Give the macerator label and the sanitary fittings connected to it. A WC macerator differs from a greywater pump; do not assume every product accepts the same waste.
The unit continues running
Explain which connected fitting was last used and when the behaviour began. Incoming flow, activation or pumping may need assessment. Stop connected use if waste backs up; do not open the casing or add chemicals.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
Where fitted access is limited
Describe the surrounding units, furniture panel or stack. Keep connected equipment in its normal position while asking about the proposed work.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
The Stuart Turner Wasteflo reference
This is an existing-unit identification guide. Current manufacture, parts stock and replacement compatibility are not established here; retain the full installed label.
At your Lee address
Give the full service postcode and describe the actual fitted access in Lee. SE12 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.