Grundfos Toilet macerator · your observations
The appliance and its connections belong together.
Give the macerator label and the sanitary fittings connected to it. A WC macerator differs from a greywater pump; do not assume every product accepts the same waste.
The unit continues running
Explain which connected fitting was last used and when the behaviour began. Incoming flow, activation or pumping may need assessment. Stop connected use if waste backs up; do not open the casing or add chemicals.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
Where entry needs arranging
Explain the property’s real access arrangements and who can authorise work. A broad locality name does not describe the fitted position or the permission to proceed.
The Grundfos reference
Distinguish WC/cutter models from greywater-only pumping products. The exact unit and connected fixtures matter; a family name alone does not establish what the product accepts.
At your Kidbrooke address
Give the full service postcode and describe the actual fitted access in Kidbrooke. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.