Fridgemaster Fridge · your observations
Keep the cooling change specific.
Note the actual display or safely visible thermometer reading and describe door closure or visible frost. We assess suitable conventional domestic non-sealed-system enquiries.
The fridge temperature has changed
Keep actual readings and their times where safely available. Air movement or controls can be relevant to assessment; the observation does not confirm a compressor or refrigerant failure.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
The Fridgemaster reference
Retain the complete Fridgemaster label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Westcombe Park address
Give the full service postcode and describe the actual fitted access in Westcombe Park. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.