De Dietrich Tumble dryer · your observations
Follow the programme through to the laundry.
Name vented, condenser or heat-pump format and describe the last load. Finishing too soon, failing to turn and finishing with damp clothes are distinct observations.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
The controls do not respond
Does the panel remain dark, or is it illuminated but unresponsive? Include any recent interruption. Leave electrical housings closed and do not attempt live measurements.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
The De Dietrich reference
Retain the complete De Dietrich label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Lewisham address
Give the full service postcode and describe the actual fitted access in Lewisham. SE13 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.