Washer-dryer · your observations
A wash result is not a drying result.
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
Drying leaves a different result
Describe the drying programme, amount of laundry and whether drainage completed. Airflow, sensing and temperature regulation can require assessment without assuming a particular component has failed.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
At your Maze Hill address
Give the full service postcode and describe the actual fitted access in Maze Hill. SE10 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.