Enquiry preparation
Washer-dryer: describe the installation you have
For a washer-dryer enquiry: Explain whether the appliance has a furniture front, is stacked, is built into a cabinet or stands free. Leave connected equipment and surrounding furniture in place.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
How this supports the discussion
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.