Washer-dryer · your observations
A wash result is not a drying result.
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
Drying leaves a different result
Describe the drying programme, amount of laundry and whether drainage completed. Airflow, sensing and temperature regulation can require assessment without assuming a particular component has failed.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
Where fitted access is limited
Describe the surrounding units, furniture panel or stack. Keep connected equipment in its normal position while asking about the proposed work.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
At your Greenwich address
Give the full service postcode and describe the actual fitted access in Greenwich. SE10 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.