Washer-dryer · your observations
A wash result is not a drying result.
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
Drying leaves a different result
Describe the drying programme, amount of laundry and whether drainage completed. Airflow, sensing and temperature regulation can require assessment without assuming a particular component has failed.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your Chinbrook address
Give the full service postcode and describe the actual fitted access in Chinbrook. SE12 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.