Washer-dryer · your observations
A wash result is not a drying result.
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
Drying leaves a different result
Describe the drying programme, amount of laundry and whether drainage completed. Airflow, sensing and temperature regulation can require assessment without assuming a particular component has failed.
Operation ends before you expect
Say what was selected, how far it progressed and whether a message appeared. Describe the last ordinary use without repeatedly restarting equipment that leaks, trips or behaves unsafely.
Before sharing a photograph
Show the relevant display or fitted position and check that private documents are outside the frame. Avoid unsafe demonstrations to make a clearer picture.
Where several functions are involved
Separate the affected function from those that still respond. Keep each observation in its own sentence rather than combining them into a component diagnosis.
At your Blackheath Royal Standard address
Give the full service postcode and describe the actual fitted access in Blackheath Royal Standard. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.