Vacuum cleaner · your observations
Which cleaning function is different?
Keep power, suction, brush movement and charging separate in the account. Discuss the actual model and work first; these guides do not promise service for every small appliance.
Cleaning performance has fallen
Record whether brush movement, power or warnings change with the suction. Follow only the manufacturer’s normal user-care instructions; battery and electrical housings stay closed.
The controls do not respond
Does the panel remain dark, or is it illuminated but unresponsive? Include any recent interruption. Leave electrical housings closed and do not attempt live measurements.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
At your Eltham address
Give the full service postcode and describe the actual fitted access in Eltham. SE9 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.