Tumble dryer · your observations
Follow the programme through to the laundry.
Name vented, condenser or heat-pump format and describe the last load. Finishing too soon, failing to turn and finishing with damp clothes are distinct observations.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Where several functions are involved
Separate the affected function from those that still respond. Keep each observation in its own sentence rather than combining them into a component diagnosis.
At your Blackheath Royal Standard address
Give the full service postcode and describe the actual fitted access in Blackheath Royal Standard. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.