Toilet macerator · your observations
The appliance and its connections belong together.
Give the macerator label and the sanitary fittings connected to it. A WC macerator differs from a greywater pump; do not assume every product accepts the same waste.
The unit continues running
Explain which connected fitting was last used and when the behaviour began. Incoming flow, activation or pumping may need assessment. Stop connected use if waste backs up; do not open the casing or add chemicals.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
At your New Eltham address
Give the full service postcode and describe the actual fitted access in New Eltham. SE9 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.