Hob · your observations
Tell us what the affected zone displays.
Identify electric, induction or gas format and which zone changed. For induction, include any normal-use pan-recognition message without deliberately repeating unsafe tests.
One zone gives a different response
Retain the warning and whether it involves the whole hob or one zone. With induction, note normal-use cookware behaviour. Repeated testing after electrical trips is not an appropriate investigation.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Where entry needs arranging
Explain the property’s real access arrangements and who can authorise work. A broad locality name does not describe the fitted position or the permission to proceed.
At your Plumstead address
Give the full service postcode and describe the actual fitted access in Plumstead. SE18 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.