Enquiry preparation
Hob: record the product identity
For a hob enquiry: Copy the full reference from existing paperwork or a safely visible label. Include the variant ending and any product or service code instead of relying on the front badge.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Identify electric, induction or gas format and which zone changed. For induction, include any normal-use pan-recognition message without deliberately repeating unsafe tests.
How this supports the discussion
The hob reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.