Hob · your observations
Tell us what the affected zone displays.
Identify electric, induction or gas format and which zone changed. For induction, include any normal-use pan-recognition message without deliberately repeating unsafe tests.
One zone gives a different response
Retain the warning and whether it involves the whole hob or one zone. With induction, note normal-use cookware behaviour. Repeated testing after electrical trips is not an appropriate investigation.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
If ordinary use is inconsistent
A few notes of setting, stage and outcome can help. One successful use between faults is useful context, not proof that the problem is resolved.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your Downham address
Give the full service postcode and describe the actual fitted access in Downham. BR1 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.