Fridge · your observations
Keep the cooling change specific.
Note the actual display or safely visible thermometer reading and describe door closure or visible frost. We assess suitable conventional domestic non-sealed-system enquiries.
The fridge temperature has changed
Keep actual readings and their times where safely available. Air movement or controls can be relevant to assessment; the observation does not confirm a compressor or refrigerant failure.
The controls do not respond
Does the panel remain dark, or is it illuminated but unresponsive? Include any recent interruption. Leave electrical housings closed and do not attempt live measurements.
If ordinary use is inconsistent
A few notes of setting, stage and outcome can help. One successful use between faults is useful context, not proof that the problem is resolved.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your New Cross address
Give the full service postcode and describe the actual fitted access in New Cross. SE14 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.