Siemens Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The drum emptied but the load stayed wet
Distinguish a missed spin after emptying from retained water. Load balance, drive or control behaviour may be relevant, but the wet load does not identify a failed motor.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
Before sharing a photograph
Show the relevant display or fitted position and check that private documents are outside the frame. Avoid unsafe demonstrations to make a clearer picture.
The Siemens reference
Retain the complete Siemens label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Lewisham address
Give the full service postcode and describe the actual fitted access in Lewisham. SE13 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.