Samsung Washing machine · your observations
Where did the wash get to?
Describe the moment the wash changed: before filling, during drum movement or while emptying. Keep the exact programme and warning with the full product reference.
The drum emptied but the load stayed wet
Distinguish a missed spin after emptying from retained water. Load balance, drive or control behaviour may be relevant, but the wet load does not identify a failed motor.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
When the display and behaviour disagree
Explain both what the panel shows and what the appliance actually does. A normal-looking display does not rule out a change in operation.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
The Samsung reference
Retain the complete Samsung label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Lee address
Give the full service postcode and describe the actual fitted access in Lee. SE12 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.