John Lewis Dishwasher · your observations
Trace the last programme in plain words.
A dishwasher that never fills presents a different account from one that washes then retains water. State the last familiar stage, displayed message and fitted arrangement.
Water is visible after the programme
Tell us whether the programme declared completion or stopped midway. The drain route, pump and water-level information may need assessment; leave integrated equipment in position.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
Where several functions are involved
Separate the affected function from those that still respond. Keep each observation in its own sentence rather than combining them into a component diagnosis.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
The John Lewis reference
Retain the complete John Lewis label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Westcombe Park address
Give the full service postcode and describe the actual fitted access in Westcombe Park. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.