Franke Food-waste disposal · your observations
Look below the sink for the actual unit name.
The sink badge may not identify the motor unit. Record the disposer label, switch arrangement and whether it hums, stops, leaks or makes an unfamiliar sound.
It hums without doing its usual work
Stop running the disposer. The motor or a restriction may require assessment, but never reach into the chamber with hands or tools. Identify the unit rather than buying a part from a generic symptom.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
When another person noticed it first
Retain their description of the setting and result rather than replacing it with a guessed cause. The original observation can help establish the sequence.
If ordinary use is inconsistent
A few notes of setting, stage and outcome can help. One successful use between faults is useful context, not proof that the problem is resolved.
The Franke reference
Retain the complete Franke label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Charlton address
Give the full service postcode and describe the actual fitted access in Charlton. SE7 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.