Food-waste disposal · your observations
Look below the sink for the actual unit name.
The sink badge may not identify the motor unit. Record the disposer label, switch arrangement and whether it hums, stops, leaks or makes an unfamiliar sound.
It hums without doing its usual work
Stop running the disposer. The motor or a restriction may require assessment, but never reach into the chamber with hands or tools. Identify the unit rather than buying a part from a generic symptom.
The controls do not respond
Does the panel remain dark, or is it illuminated but unresponsive? Include any recent interruption. Leave electrical housings closed and do not attempt live measurements.
If the symptom has returned
Mention whether previous work was carried out and what changed afterwards, using dates or documents you actually have. A similar symptom does not necessarily share the same cause.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
At your Shooters Hill address
Give the full service postcode and describe the actual fitted access in Shooters Hill. SE18 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.