Oven · your observations
A cooking mode gives the enquiry a focus.
Record the cavity, temperature setting and mode that was in use. A lit display or running fan can coexist with a heating problem on a particular function.
One cooking function is not heating
Record the mode and cavity, including whether other ordinary functions still respond. Heating, switching and temperature regulation may need assessment; working lights do not establish a sound heating circuit.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
At your Plumstead address
Give the full service postcode and describe the actual fitted access in Plumstead. SE18 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.