Oven · your observations
A cooking mode gives the enquiry a focus.
Record the cavity, temperature setting and mode that was in use. A lit display or running fan can coexist with a heating problem on a particular function.
One cooking function is not heating
Record the mode and cavity, including whether other ordinary functions still respond. Heating, switching and temperature regulation may need assessment; working lights do not establish a sound heating circuit.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
At your Charlton address
Give the full service postcode and describe the actual fitted access in Charlton. SE7 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.