Freezer · your observations
An alarm needs its surrounding details.
Retain the message, visible frost pattern and any recent interruption. Keep covers in place and do not chip ice or use improvised heat to investigate.
The visible ice pattern has changed
Say where frost appears and whether the door closes as it normally does. Door sealing and defrost-control observations may help; leave the lining and ice intact.
A symbol or message is present
Photograph a safely visible display or transcribe every character. Keep letters, zeroes and punctuation with the exact model; a similar code from another product is not a diagnosis.
When the display and behaviour disagree
Explain both what the panel shows and what the appliance actually does. A normal-looking display does not rule out a change in operation.
Where several functions are involved
Separate the affected function from those that still respond. Keep each observation in its own sentence rather than combining them into a component diagnosis.
At your Westcombe Park address
Give the full service postcode and describe the actual fitted access in Westcombe Park. SE3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.