Freezer · your observations
An alarm needs its surrounding details.
Retain the message, visible frost pattern and any recent interruption. Keep covers in place and do not chip ice or use improvised heat to investigate.
The visible ice pattern has changed
Say where frost appears and whether the door closes as it normally does. Door sealing and defrost-control observations may help; leave the lining and ice intact.
A sound has changed
Explain whether the sound starts immediately or at a later stage, using words such as buzz, scrape, tap or rattle. Burning, smoke or uncontrolled movement mean stopping use, not making a demonstration.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
When the last use followed an interruption
State the interruption and what happened next, without treating the timing as proof. The model and ordinary operating sequence still matter.
At your Lee address
Give the full service postcode and describe the actual fitted access in Lee. SE12 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.