Cooker · your observations
Locate the problem within the cooker.
Separate hob, grill and oven behaviour, and give the fuel arrangement. Gas-related work must be agreed individually; gas conversions and AGA repairs are outside our service.
The grill result is no longer normal
Identify the cavity and the selected grill function. Follow the product instructions for door position and stop using equipment that trips or smells unsafe.
Liquid appears outside its normal path
Describe the earliest visible point and the stage when you noticed it. Do not move connected appliances to follow a leak, and stop use where liquid approaches electrical equipment.
Before sharing a photograph
Show the relevant display or fitted position and check that private documents are outside the frame. Avoid unsafe demonstrations to make a clearer picture.
Before obtaining a component
Ask the team to assess the actual product and proposed work. A web symptom or code from another family is not a reliable order for parts.
At your Woolwich address
Give the full service postcode and describe the actual fitted access in Woolwich. SE18 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.