Cooker · your observations
Locate the problem within the cooker.
Separate hob, grill and oven behaviour, and give the fuel arrangement. Gas-related work must be agreed individually; gas conversions and AGA repairs are outside our service.
The grill result is no longer normal
Identify the cavity and the selected grill function. Follow the product instructions for door position and stop using equipment that trips or smells unsafe.
A sound has changed
Explain whether the sound starts immediately or at a later stage, using words such as buzz, scrape, tap or rattle. Burning, smoke or uncontrolled movement mean stopping use, not making a demonstration.
Where entry needs arranging
Explain the property’s real access arrangements and who can authorise work. A broad locality name does not describe the fitted position or the permission to proceed.
Where several functions are involved
Separate the affected function from those that still respond. Keep each observation in its own sentence rather than combining them into a component diagnosis.
At your Greenwich address
Give the full service postcode and describe the actual fitted access in Greenwich. SE10 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.