Cooker · your observations
Locate the problem within the cooker.
Separate hob, grill and oven behaviour, and give the fuel arrangement. Gas-related work must be agreed individually; gas conversions and AGA repairs are outside our service.
The grill result is no longer normal
Identify the cavity and the selected grill function. Follow the product instructions for door position and stop using equipment that trips or smells unsafe.
It behaves normally between problems
Retain the selected mode and conditions on the occasions when it changes. An intermittent problem cannot be ruled out by one successful operation.
When the model is hard to reach
Existing receipts, manuals or a safely visible label may help identify the product. Do not move a connected appliance just to expose the rating plate.
If you are considering a replacement
Discuss the existing connections, fitted space and actual product. Similar dimensions or a shared badge do not prove interchangeability.
At your East Greenwich address
Give the full service postcode and describe the actual fitted access in East Greenwich. SE10 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.