Enquiry preparation
Washer-dryer: confirm who can authorise the work
For a washer-dryer enquiry: For a rented property, agree ownership, authorisation and the person providing entry. Have those arrangements available with the service address.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Tell us whether the wash completed before the drying difficulty. Include dry-only or combined selection, load and any remaining water rather than simply saying the machine is cold.
How this supports the discussion
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.