Enquiry preparation
Hob: ask what the next step covers
For a hob enquiry: Clarify the proposed labour, parts and any further attendance before agreeing work. Website guidance is not confirmation that a particular component is needed or in stock.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Identify electric, induction or gas format and which zone changed. For induction, include any normal-use pan-recognition message without deliberately repeating unsafe tests.
How this supports the discussion
The hob reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Confirm the proposed attendance
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.